Mediation is the process of intervening in a dispute with the aim of resolving the dispute and reconciling the disputing parties. The mediator takes a neutral position between the disputing parties to help them resolve the issues that separate them.
Mediation cases can involve civil, commercial, family, workplace, school, faith or other areas. Some mediation services cover several of these. Mediation is one form of Alternative Dispute Resolution (ADR). The name refers to a process which is an alternative go going to court. In some countries the courts require that parties go through an ADR process first, before coming to court. ADR processes include conciliation, adjudication and arbitration as well as mediation. See the Citizen’s Advice page about ADR.
Mediators need to be trained. Their main skill is in being able to listen to and understand the feelings of both parties to a dispute. The mediation skills involved can vary between different mediation areas.
Mediation is different from Restorative Justice in that RJ only applies when one party has suffered at the hands of the other and the offender has admitted their guilt.
Mediation Services currently available include the following.
Ministry of Justice Civil Mediation Finder
Use the page at civilmediation.justice.gov.uk to search for a list of civil mediation providers working in your area (even if their listed address is outside your area).
All the mediation providers listed are registered by the Civil Mediation Council, and employ local, professional and experienced mediators.
This service provides members of the public and businesses with a simple low-cost method of resolving a wide range of civil disputes out of court.
The above page also indicates a range of fees based on the total value of the dispute.
Civil Mediation Council
The Civil Mediation Council is the recognised authority in the country for all matters related to civil, commercial, workplace and other non-family mediation.
National Family Mediation
They help families in conflict, especially those divorcing or separating. With over 30 years’ experience providing expert, professional family mediation services, we work in over 500 locations across England & Wales.
Family mediation is quicker and more cost-effective than heading to court. It reduces conflict, and your family stays in control of arrangements over children, property and finance.
National Family Mediation
Civic Centre, Paris St, Exeter EX1 1JN
Tel: 0300 4000 636
They claim to have a NFM Direct service in Coventry but give no contact details.